Contact Center Software
Cloud Contact Center Software
Drive Strategy. Enhance Quality. Ensure Peace of Mind.
Score calls, screen recordings, email, text, chat and Social Media interactions with your own custom evaluation forms. Playback is easy and includes helpful visualizations and controls. Post-call surveys can be sent and included with your results. Calibration workflows keep evaluators trained and scores synchronized. Report on individual results, teams, or even by shared categories and questions across forms.
Calls can be recorded on a wide range of platforms either on-premises or in the cloud. Screen recording can be stand-alone or integrated with call recording. Developer APIs are available to incorporate with other systems.
Using secure encryption, access control, compliance masking, and audio redaction your organization is enabled to meet any standard. Reduce risk, meet obligations, and monitor compliance.
