We know compliance managers have a critical and challenging role for the business, assuming responsibility for proactively addressing compliance while avoiding fines, fees, and loss of business due to oversights.
TantaComm's compliance call, screen, recording along with quality management helps you easily identify when and where a breach has occurred. Non-compliant events are flagged so that immediate attention can be given to the agent or process as needed allowing you to keep on top of regulations and avoid penalties.
Talk to a super smart person who knows your account. TantaComm's white glove treatment means you get a friendly, responsive, US-based team, 24x7 via phone, chat or email.
Feel confident that your agents have the right applications open on their desktop while they are on calls. TantaComm empowers you to monitor Agent desktop activity and supply proof of adherence to your customers for their peace of mind.
When an interaction needs to be located quickly, TantaComm has a powerful search engine that allows you to quickly search and locate a call by any type of metadata. Get to the interactions you need quickly to resolve compliance concerns immediately.
Drill down to view compliance failure details for immediate action. Read the supervisor's comments and listen to the customer interaction right in the scorecard. It's easy to take remedial action and coach out the problems.
It's essential that you know immediately should you have a compliance failure. TantaComm sends an email to an agent or supervisor as soon as a compliance question is missed, with the full details. Using our Quality Management software, TantaComm can help you reduce your risk profile.
Conceal sensitive customer information disclosed during the recording of voice and screen interactions. All sensitive information is rendered unplayable and inaccessible by any member of the organization. Our Compliance module supports PCI, HIPAA, and other accepted compliance standards. Agents can easily mask sensitive information with an agent start/stop button and custom timeout.
Easy access and reporting on your compliance error rate. Put in any date range, and it will give your compliance pass/fail rate, which makes reporting and meeting prep so much easier.
Gain insight into the desktop habits of your agents, even while they are not on calls, with screen recording and get a complete view of the interactions your agents have with your customers. TantaComm's Quality Management tools allow you to evaluate both the agent's screen activity and the recorded customer interactions simultaneously to ensure adherence to compliance requirements.